Privacy Policy

AidenTeach may collect information needed to create accounts, provide access to the platform, manage subscriptions, improve our services, provide support, and protect the security of the system.

The information we may collect includes:

• Name;
• Email address;
• Phone number, if provided;
• School, organization, or account details, if applicable;
• Login and account information;
• Subscription plan and billing status;
• Support messages and communication records;
• Platform usage information;
• Uploaded content, prompts, questions, assignments, lesson materials, or other information entered into the platform;
• Device, browser, IP address, and general technical information used for security, troubleshooting, analytics, and performance.

We only collect information that is reasonably needed to operate, support, secure, and improve AidenTeach.

AidenTeach uses collected information to:

• Create and manage user accounts;
• Provide access to paid and free platform features;
• Manage subscriptions and billing status;
• Authenticate users and protect account security;
• Provide customer support;
• Improve platform performance and user experience;
• Develop and improve educational tools, dashboards, reports, and AI-powered features;
• Send important service updates, account notices, billing notices, or security alerts;
• Detect, prevent, and investigate misuse, fraud, unauthorized access, or technical issues;
• Comply with legal, regulatory, accounting, or business record requirements.

We do not use personal information to unfairly exploit users, students, teachers, or schools.

AidenTeach does not store users’ full credit card or debit card information on the AidenTeach platform.

Card payments are processed through an authorized bank or secure third-party payment gateway. AidenTeach does not have access to users’ full card numbers, CVV/security codes, banking passwords, or private card authentication details.

AidenTeach may receive limited payment-related information from the payment provider, such as:

• Payment status;
• Transaction confirmation;
• Subscription status;
• Payment reference number;
• Last four digits of a card, where provided by the payment gateway;
• Card brand or payment method type, where provided by the payment gateway;
• Billing date and renewal status.

This information is used only to confirm payments, manage subscriptions, provide receipts or support, and maintain proper business records.

Because AidenTeach does not store full card details, AidenTeach cannot view, retrieve, or manually use a customer’s private card information.

If a user purchases a subscription, AidenTeach may keep subscription and billing records necessary to manage account access, renewal dates, cancellations, payment confirmations, disputes, accounting, and legal compliance.

If a user cancels a subscription, AidenTeach may retain records of the subscription, cancellation, payment status, and account history as needed for business, support, tax, accounting, legal, or dispute-resolution purposes.

AidenTeach may allow users to enter prompts, questions, lessons, assignments, learning materials, educational content, student information, or other content into AI-powered tools.

We use this content to provide platform responses, generate educational support, improve the user experience, troubleshoot issues, and maintain the service.

Users should avoid entering unnecessary sensitive personal information into prompts, chats, uploads, or AI tools.

Teachers, schools, organizations, parents, or account administrators are responsible for ensuring they have the proper permission to upload or enter student-related information into the platform.

AidenTeach may be used in educational settings by teachers, students, schools, parents, or organizations.

Where student or minor information is provided, AidenTeach aims to collect and use only the information necessary to provide the educational service.

AidenTeach does not knowingly sell student information or use student personal information for targeted advertising.

Schools, teachers, parents, guardians, and organizations using AidenTeach are responsible for ensuring that students are properly authorized to use the platform and that any required consent has been obtained.

AidenTeach does not sell users’ personal information.

We do not sell account information, student information, teacher information, school information, email addresses, phone numbers, payment information, or platform usage data to third parties.

We may use trusted service providers to help operate AidenTeach, but they are only allowed to use information as needed to provide services to us or as required by law.

AidenTeach may share limited information only when necessary, such as with:

• Payment processors or banking/payment gateway providers;
• Hosting, cloud, database, or infrastructure providers;
• Email, notification, support, or communication providers;
• Analytics, monitoring, security, or performance tools;
• AI, technology, or platform service providers needed to operate specific features;
• Legal, regulatory, law enforcement, accounting, or compliance parties when required or permitted by law.

We do not share more information than is reasonably necessary for the purpose involved.

AidenTeach may use cookies, sessions, local storage, or similar technologies to:

• Keep users logged in;
• Remember account preferences;
• Improve security;
• Analyze platform performance;
• Understand how users interact with the platform;
• Improve the user experience.

Users may control cookies through their browser settings. However, disabling certain cookies may affect how the platform works.

AidenTeach takes reasonable administrative, technical, and organizational steps to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure login systems, encrypted connections where applicable, access controls, monitoring, backups, and secure payment handling through authorized payment providers.

However, no online platform, website, database, or electronic system can be guaranteed to be 100% secure. Users are responsible for keeping their login credentials private and for using strong passwords and secure devices.

Users are responsible for:

• Keeping their account login details secure;
• Not sharing passwords with unauthorized persons;
• Entering accurate account and billing information;
• Avoiding unnecessary sensitive information in prompts, uploads, chats, or support messages;
• Using the platform in accordance with AidenTeach’s Terms of Use and applicable laws.

If a user believes their account has been accessed without permission, they should contact AidenTeach support immediately.

AidenTeach keeps personal information only for as long as reasonably necessary to:

• Provide the service;
• Maintain user accounts;
• Manage subscriptions and billing records;
• Provide support;
• Resolve disputes;
• Maintain security;
• Improve the platform;
• Comply with legal, accounting, tax, reporting, or business obligations.

When information is no longer needed, AidenTeach may delete, anonymize, or securely retain it according to our business and legal requirements.

Users may contact AidenTeach to request help with:

• Accessing their account information;
• Correcting inaccurate information;
• Updating account details;
• Cancelling a subscription;
• Requesting account deletion, where applicable;
• Asking questions about privacy or data handling.

Some information may need to be retained for legal, billing, accounting, fraud prevention, security, or dispute-resolution purposes, even after an account is cancelled or deleted. We may need to verify your identity before completing certain requests.

AidenTeach may contain links to third-party websites, tools, payment gateways, or external services.

AidenTeach is not responsible for the privacy practices, content, policies, or security of third-party websites or services. Users should review the privacy policies of those third parties before providing information to them.

If AidenTeach or its related business operations are involved in a merger, acquisition, restructuring, sale, partnership, investment, or transfer of assets, user information may be transferred as part of that business process.

In such cases, AidenTeach will take reasonable steps to ensure that personal information remains protected.

AidenTeach may disclose information if required to do so by law, court order, legal process, government request, regulatory requirement, or to protect the rights, safety, security, or property of AidenTeach, its users, or others.

AidenTeach may update this Privacy Policy from time to time.

When updates are made, the revised policy will be posted on the AidenTeach website with an updated effective date. Continued use of AidenTeach after changes are posted means the user accepts the updated Privacy Policy.

For questions about this Privacy Policy, personal information, account privacy, billing privacy, or data handling, please contact:

AidenTeach Support
Email: support@aidenteach.com
Website: https://www.aidenteach.com